Privacy policy

Privacy policy

We understand that privacy and the security of personal information is extremely important. This policy sets out how we use your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.

This policy sets out your rights as a customer of Colour Options, or as a visitor to our website, under new law. This Privacy Policy was effective from 25th May 2018, and through subsequent updates, we reserve the right to update our Policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with the changes. We may also notify you of changes to our privacy policy by email. This policy was last updated on the 14th September 2019.

Who we are:

Trading name: Colour Options Limited.
Registered office: 10 Harrier Court, Airfield Business Park, Elvington, York YO41 4EA.

The information we collect:

  • Information that you provide to us, such as your name, address, telephone number, email address
  • Information about the services and products that we provide to you
  • Information provided to us such as your customer details for mailing
  • Information from other sources such as credit reference agencies
  • Marketing information on the products and services you have used

How we’ll use your information:

We gather client information to better understand our clients’ needs and provide the best service possible, more specifically for:

  • To provide information to you that you request and carry out your instructions
  • To offer you other services and products we believe may benefit you
  • To keep our internal records up to date
  • To notify you of changes to our services
  • Periodical sending out of promotional material regarding new products, special offers or other information which we feel will be of use or interest using the contact details provided
  • Improving customer service

Who we share your information with:

We only share information with our service providers that allow them to provide their services to us or to facilitate them providing their services to you. We will not lease, sell or distribute your personal information to third parties unless we have your permission, or are required by law to do so.

Where do we store your information:

We will take all reasonable steps to make sure your data is treated securely and to prevent unauthorised access or disclosure, and have put in place suitable physical, electronic and managerial procedures to safeguard and secure this information. We will store all the personal information you provide on our secure, firewall protected servers. The transmission of information over the internet is not completely secure, and therefore we cannot guarantee the security of data sent over to us electronically and the transmission of such data is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential.

How long we keep your information:

We will keep your personal information for as long as you are a customer of Colour Options. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary. If you feel that we should no longer be holding your personal information, or that we are illegally using your data, you can request that we erase the personal information we hold on you.

Your Rights:

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you.

You may instruct us to provide you with any personal information we hold about you. Once we have received your request we will respond within 30 days. Provision of such information may be subject to:

(a) the payment of a fee which covers our costs in providing you with the information required (currently fixed at £10.00), and

(b) the supply of appropriate evidence of your identity.

You may instruct us not to process your personal information for marketing purposes by email at ay time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

Your Right to Complain:

If you are not satisfied with our response or believe that we are not processing your personal information in accordance with the law, you can complain to the Information Commissioner’s Office (ICO) by emailing casework@ico.org.uk or telephoning 0303 123 1113. Additional contact methods are detailed on their website: https://ico.org.uk/global/contact-us.

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